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{tpfont}Granted Peace Services makes it possible for you to simply and affordably build, manage, and deploy a complete, high quality IVR or call center application -- no hardware or software required!{/tpfont}

GPS Call Center provides comprehensive data with the seamless integration you need to effectively manage your customer service. Delivered through a state-of-the-art on-demand, Software as a Service (SaaS) platform, GPS provides your best customer service – delivered simply, easily and cost-effectively.

We integrate with SalesForce.com so that YOUR content, YOUR leads belong to YOU. There are no contracts to sign with us, so if you decide to take your leads and hire someone full time to sit and wait for customers to call you, you can do just that.  We think you'll stick around though!  We offer you a full-service, professional customer service solution that starts at $1300 per year* - less than you would pay a full-time, minimum-wge employee for one month, and the benefits are all yours!

{tpfont}Build Your Business the Smart Way{/tpfont}

• Drive personalized and interactive call experiences by integrating your call center with your SalesForce.com customer database to greet and route customer appropriately.
  • Smart IVR and advanced ACD capabilities quickly and seamlessly connect your callers to professionally trained agents with GPS call handling features creating your desired mix of automation and call routing.
  • Personalize the caller experience by recognizing current customers vs. potential sales prospects and customizing the call flow based on the type of caller and their needs.
  • Automated call routing allows us to assign calls to agents based on availability, skill, or other factors to insure calls are handled quickly and effectively.
  • Capture customer data into SalesForce so all customer info and history is located in one place.
  • Automate routine processes such as password resets, support ticket status updates and more by tieing an IVR to your database for quicker and more streamlined customer access to the information they are seeking.
  • Enable customer and business-centric analysis of data by connecting phone data with web and customer data for a more complete business picture.
• Improve business productivity by automating your basic business functions with advanced IVR functionality and call routing, reducing costs and improving service levels.
• Realize immediate and long-term ROI; no upfront investment in hardware, software, or human resources needed to get up-and-running immediately.
• Instantly scale as demand grows; if your call center operates seasonally or increases staff during specific time periods, GPS allows you to ramp up or scale down as necessary.

* Does not include initial (one-time) setup fee or MACs.

Contact us now for more information!

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Certified System Programmers

• Granted Peace services sells, services, and programs systems like:
  • Avaya ACS Series Partner Class Systems
  • ESI-IVX Series Hybrid PBX Systems
  • Packet8 Voice Over the Internet (VoIP) Systems

• While we do not sell the following systems we are certified to complete repairs, programming, and make changes to:
  • Fujitsu F9600 PBX
  • Baypoint Innovations / Centigram Model 70 / 120 Voicemail Systems
  • NEC IPX 2400

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When you are starting a business or expanding to new markets, it is essential to do so with the Internet in mind, even if the business is not web-based. The Web can serve as a very effective advertising medium for your products/services and has the potential to reach more consumers than any other medium. If your business is entirely web-based, its presence, and therefore its name, on the Internet are of the highest importance. These guidelines can help you to choose a business name with an Internet presence in mind.

• On the web you have the potential to reach potential clients all over the world, so you will need to compare business names in a much greater geographic area to avoid the potential for confusion and trademark infringement.
• Once you come up with a few ideas for business names, consider what your domain name could be. The closer it is to the actual name of your business, products, or services, the more likely your customers will find you.
• Although using your actual business name or some variation thereof will attract existing customers or potential customers who have already heard about your business, using a product or service descriptor, like window-washing.com, may more effectively attract new or potential customers.
• Domain names must be registered using an on-line accredited registration service - Granted Peace Services can help you with this.
• Domain names cannot be issued to more than one person or business, so if someone else has already registered your idea, you will have to come up with a new one.
• If possible, consider registering both your business name and a product type designation to attract as many people as possible to the site.
• Consider possible mistakes that potential customers could make when typing in your web address. If mistakes are likely, consider simplifying the name, or perhaps registering multiple names so that even if a common mistake is made, the user will get to your site.
• Although domain names are available with a variety of suffixes – the letters that follow the period after your chosen name – the one that most people are used to is “.com,” so it may be best to use those letters, rather than an alternative like “.net,” to attract as many visitors as possible.
• The “.com” suffix can be used for commercial and personal sites; “.net” is recommended for companies involved in Internet infrastructure; and “.org” is recommended for non-profit companies.
  • For all of those suffixes, only letters, numbers, and hyphens can be part of the domain name, but the name cannot begin or end with a hyphen.
  • Using any of those three suffixes, the name is limited to sixty-three characters not including the suffix, but some web browsers, email programs, and other applications may not support anything over twenty-six characters in length, so it may be best to keep the name short.
• Domain names should follow the same general rules as business names in general.